Bentley APM Support Activities
See Attachment for Documentation for the following in Bentley APM 24.0.3
Contents
General Review 3
Display APM Server Manger web page (http://spgkyapmdeployp:85/) 3
More on ADPlus Server Process Monitoring 9
Display APM Server web page for each Smart-client server 13
Review the Schedule Actions 18
Review the ODC Polling Schedules 20
Run SQL Scripts to Monitor for Asset Hierarchy Flashing Alarm Issues 21
Change Server / Thick-Client Configuration Settings 23
Server Configuration Settings That I Have Changed 26
Enable Partial Configuration Overrides 26
Disable Custom Events 27
Disable Customizations 27
Email Enabled 27
Message Ids 27
Changing Smart-Client Settings. 27
Smart-Client Settings That I Typically Change 29
Show Full Title 29
Number of MRU To Keep 29
Smart-Client Server Restart 30
Migrating Users to Other Servers 30
Restarting a Server 35
Forcing a Server Full-Memory Dump 38
Web Monitor 38
Task Manager 40
Scheduled Action Failures 41
Investigate "Generate PM Work Orders" Scheduled Action Failure 41
ODC Indicator Reading Failures 46
Restart ODC Service as Work-around to Indicator Reading Failures 52
Using Logging Categories to Resolve Problems 55
"Test" Environment Changes After Database Refresh 61
Development Environment Changes After Database Refresh 66
Hot-fix Installs 69
Software Center Configuration Manager Updates to Production & Test Servers 71
Test Environment 71
Steps: 71
Production Environment 72
Steps: 72
SCCM Server Updating Process 74